Service and work order management enables organizations to manage the complexities of their service businesses by offering a complete set of tools to efficiently manage their entire service life cycle process.

From the creation, assignment processing and monitoring of service requests, to the management of customer equipment and installed equipment, visibility of warranty and the billing of time and materials, service organizations are able to ensure service level expectations of customers are met, improve customer satisfaction and reduce costs and increase revenue by reducing the service-to- cash cycle.

Service orders - Inventory Items and service procedures

• You can create service objects that could contain the hourly rate, number of hours and detailed description of services to be performed
• Service orders could be for any type equipment or product. If the equipment was purchased from your company then a serial number and related history can be added to the service order. if on the other hand there is no history and the equipment was purchased elsewhere then you can create a service order for the customer very quickly.
• Services could cover warranties, repairs and any service requiring item sales and services.
• Assign service orders to Technicians
• Generate Purchase orders for items required to complete the service order
• Review service orders for any pending work or for service orders waiting on parts
• Run reports on technician productivity and service profitability